92pakr Privacy Policy

1. Who We Are and How to Contact Us

1.1 92pakr operates the online casino and sports betting platform accessible at 92pakr.net. References to "92pakr", "we", "us", or "our" in this Privacy Policy refer to the operator of that platform.

1.2 92pakr is the data controller in respect of the personal data of players registered on the platform. As data controller, 92pakr determines the purposes and means by which personal data is processed.

1.3 For all privacy-related enquiries, data access requests, and erasure requests, you may contact our data protection team via: Live Chat at 92pakr.net (available 24/7), or by email at [email protected] with the subject line "Privacy Request". We aim to acknowledge all privacy requests within 72 hours and resolve them within 30 calendar days.

2. Personal Data We Collect

2.1 92pakr collects personal data in the following categories:

2.2 92pakr does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health data, except where strictly required by AML/KYC regulation (for example, a CNIC photograph which may incidentally reveal the holder's gender or date of birth).

3. How We Use Your Personal Data

3.1 92pakr processes your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 92pakr account, including authentication and session management.
• Payment processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, and bank channels, and reconciling your account balance.
• KYC and AML compliance: Verifying your identity before processing withdrawals and monitoring transactions for suspicious activity consistent with international AML standards.
• Platform delivery: Providing access to games, live casino, PSL cricket betting markets, and all other platform services.
• Responsible gaming: Monitoring account activity to identify problem gambling indicators, enforcing self-exclusion orders, and applying player-set deposit and loss limits.
• Customer support: Responding to enquiries, resolving disputes, and processing complaints through live chat and email.
• Security and fraud prevention: Detecting unauthorised account access, collusion, bonus abuse, and fraudulent transactions.
• Marketing communications: Sending promotional offers, PSL betting promotions, and platform updates to players who have not opted out, where 92pakr has a legitimate interest or your consent to do so.
• Analytics and platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and payment flow.

4. Legal Basis for Processing

4.1 92pakr processes personal data under the following legal bases:

• Contract performance: Processing necessary to operate your 92pakr account, including deposits, withdrawals, game access, and support.
• Legal obligation: Processing required to comply with AML, KYC, and regulatory obligations applicable to the operator.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform analytics, and direct marketing to existing players where our interests are not overridden by your rights.
• Consent: Where we rely on consent (for example, optional marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Third Parties

5.1 92pakr does not sell personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and Skrill receive the financial data necessary to process your transactions. Each processor is contractually bound to handle your data in accordance with applicable data protection standards.
• Game providers: Licensed game studios that power 92pakr slots, live casino, and fishing arcade titles receive session and stake data necessary to operate each game. Game providers do not receive your identity or contact data beyond a pseudonymous session identifier.
• KYC verification services: Third-party identity verification providers receive identity documents for automated or manual verification prior to your first withdrawal.
• Regulatory and legal authorities: 92pakr may disclose personal data to competent authorities where required by law, court order, or regulatory demand, without prior notice to you where legally prohibited from giving such notice.
• Fraud prevention services: Shared-fraud databases operated by industry bodies may receive flagged account or transaction data for the purpose of preventing cross-platform fraud.

5.2 All third-party data processors engaged by 92pakr are required to process your data only for the specific purposes for which they have been engaged and to apply appropriate technical and organisational security measures.

6. Data Retention

6.1 92pakr retains personal data for as long as your account is active and for such period thereafter as is required by law or legitimate business necessity. The following retention periods apply as a general guide:

• Account and identity data: Retained for the life of the account plus 5 years following account closure, to satisfy AML record-keeping requirements.
• Transaction and payment data: Retained for 7 years from the date of the transaction, consistent with financial record-keeping obligations.
• Gaming and bet history: Retained for 5 years from the date of the bet or game session.
• Support correspondence: Retained for 3 years from the date of closure of the support case.
• Technical and log data: Retained for up to 13 months and then anonymised or deleted.

6.2 Where data is no longer required, 92pakr deletes or anonymises it securely. Where full deletion is not possible within the above periods due to legal obligations, data is restricted from active processing.

7. Security Measures

7.1 92pakr applies a range of technical and organisational security measures to protect your personal data, including:

• 256-bit TLS encryption for all data in transit between your device and 92pakr servers.
• Encryption at rest for sensitive data fields including payment identifiers and CNIC reference data.
• One-way cryptographic hashing for all account passwords. 92pakr staff cannot read your password.
• Two-factor authentication (2FA) available for all accounts to prevent unauthorised login.
• Role-based internal access controls ensuring staff can only access personal data necessary for their specific function.
• Regular penetration testing and security audits of platform infrastructure.
• Automated monitoring for unusual login patterns and suspicious transaction behaviour.

7.2 Notwithstanding the above measures, no data transmission over the internet is 100% secure. Players are responsible for keeping their 92pakr login credentials confidential. If you suspect your account has been compromised, contact 92pakr support via live chat immediately.

8. Cookies and Tracking Technologies

8.1 92pakr uses the following categories of cookies and similar technologies:

• Essential/Functional cookies: Required for core platform functionality including authentication, session management, and load balancing. These cannot be disabled without impairing platform access.
• Analytics cookies: Used to collect anonymised data on how players navigate and use the platform, for the purpose of improving user experience. No personally identifiable information is collected by analytics cookies.
• Preference cookies: Used to remember player preferences such as language, game sort order, and notification settings.

8.2 92pakr does not deploy third-party advertising cookies or tracking pixels that report your behaviour to external advertisers.

8.3 You may control non-essential cookies through your browser settings. Disabling functional cookies may affect your ability to use certain platform features including persistent login.

9. Your Rights

9.1 You have the following rights in respect of your personal data held by 92pakr. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request":

• Right of access: You may request a copy of the personal data 92pakr holds about you. We will provide this in a structured, commonly used format within 30 days of your request.
• Right to rectification: You may request correction of inaccurate personal data. Contact support via live chat for straightforward corrections such as address or email updates.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data. This right is subject to legal retention obligations under AML and financial regulations, which may require us to retain certain data for defined periods notwithstanding your request.
• Right to restriction of processing: You may request that 92pakr restricts the processing of your data to storage only, pending resolution of a dispute about the accuracy or lawfulness of processing.
• Right to data portability: Where processing is based on consent or contract performance, you may request your data in a portable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. We will cease direct marketing immediately upon your objection.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.

10. Children and Minors

10.1 92pakr is strictly an adults-only platform. We do not knowingly collect or process personal data of individuals under the age of 18.

10.2 If 92pakr becomes aware that personal data has been collected from an individual under 18, that account will be closed immediately, all bets voided, and personal data deleted except where retention is required to document the breach.

10.3 If you have reason to believe that a minor has registered on 92pakr, please contact support immediately via live chat so that we may investigate and take appropriate action.

11. International Data Transfers

11.1 To operate the 92pakr platform, your personal data may be transferred to and processed by servers or service providers located outside Pakistan. Where such transfers occur, 92pakr ensures that appropriate safeguards are in place, including contractual protections requiring the recipient to apply data protection standards equivalent to those applied by 92pakr.

11.2 Game providers hosting servers outside Pakistan receive pseudonymised session data only. No direct identity data is transferred to game provider servers in connection with game sessions.

12. Changes to This Privacy Policy

12.1 92pakr may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will notify registered players by posting a notice on the platform or by email.

12.2 The effective date at the top of this policy indicates when it was last revised. Continued use of the 92pakr platform after a revised policy comes into effect constitutes acceptance of the changes.

12.3 The current version of the Privacy Policy is always available at 92pakr.net/privacy-policy.

13. Contact and Data Requests

For all privacy-related matters, including access requests, erasure requests, marketing opt-outs, and complaints about data handling, please contact 92pakr using the following channels:

• Live Chat: 24/7 at 92pakr.net – identify your query as a "Privacy Request" when connecting.
• Email: [email protected] – use the subject line "Privacy Request" to ensure correct routing to our data protection team.

92pakr will acknowledge all privacy requests within 72 hours. Substantive responses, including data packages for access requests, will be provided within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days with notification.

If you are not satisfied with 92pakr's response to a privacy request or complaint, you have the right to escalate to the relevant data protection supervisory authority in the jurisdiction applicable to the operator.